Service difficulties, Feedback,Terms and Conditions

VSA TERMS AND CONDITIONS (“AGREEMENT”)


This Agreement was last modified on May 28, 2014.
Please read these Terms and Conditions (“Agreement”, “Terms and Conditions”) carefully before using (“the Site”) operated by Vox (“us”, “we”, or “our”). This Agreement sets forth the legally binding terms and conditions for your use of the Site.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalized terms are defined in this Agreement.

Service difficulties, Feedback,Terms and Conditions

Vox Singing Academy Clauses
• Strictly no refunds are given for any classes, lessons or tuition
• Gift Vouchers must be redeemed within 12 months or no refunds given.
• Sibling discounts; all siblings must be full brothers or sisters to qualify for the sibling discount.
• Sibling discount only applies and is given to parents of the siblings. Not the siblings themselves.
• Strictly 24 hours verbal or email notice to your teacher is required for cancellation of a lesson, or full lesson payment will apply.
• Unauthorised duplication or reproduction in any way, shape or form by students or any other persons, of scales, flyers, handouts, techniques, recordings, verbal examples or conversations provided to you in lessons by Vox • Singing Academy is prohibited and a breach of copyright. All rights reserved.
• Vox Singing Academy and its teachers will not be liable or responsible for any vocal related damage or other physical injuries by any person or student, whether at our studios or any private location.
• Payment must be received 48 hours after reservation.
• We only accept Electronic Funds Transfer (EFT), Direct Deposit, PayPal and Credit Card payments.
• Cash payments are not accepted.
• All credit card payments will incur additional surcharge.

Vox Singing Academy is continually trying to innovate and improve customer service and satisfaction to provide the best singing tuition and service money can buy. Any feedback or comments that will improve our services are much appreciated.
For ALL service difficulties,complaints, comments and feedback please ring 0413 421 772 or E-mail peter@voxsingingacademy.com

Flexible Payment Options
Obligations undertaking our flexible payment option. Your obligations undertaking this agreement are:

• Notify us of any changes to your credit card information (eg: expiry date) within 5 business days of the next pre-authorised payment.
• In case of a dishonoured or late payment, a $10 processing fee will apply.
• Our minimum tuition term for this arrangement are only 5 week or 9 + 1 free term packages.
• You are required to honour your chosen term if you wish to undertake flexible payment option.
• Our cancellation policy does apply if you wish to undertake this agreement.
• Early Termination Charge (ETC) if you wish to cancel agreement.
• Decline process on direct debits Payments:

1st Direct debit declined : $10 surcharge
2nd Direct debit declined : $15 surcharge
3rd Direct debit declined : $20 surcharge + and cancellation of all further direct debits.

• All future direct debit payments will be cancelled after 3 declines and if you’d like to continue further lessons with Vox Singing Academy, it will need to be done on a term basis. Call 1300 183 732 for more info.

Intellectual property.
• The Site and its original content, features and functionality are owned by Vox and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Unauthorised duplication, use or reproduction in any way, shape provided to you on this website by Peter Vox or Vox Singing Academy is prohibited and a breach of copyright. All rights reserved.

Governing law.
• This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of The Australian Government without giving effect to any principles of conflicts of law.
• Vox Singing Academy and its teachers will not be liable or responsible for any vocal related damage or other physical injuries by any person or student, whether at our studios or any private location.

If you would like to know more information about our terms and conditions, please call us on 1300 183 732.